Jackpot City Casino Review 2023
Written by
Joe - Poker PlayerLast updated:
March 14, 2023
Jackpot City Casino has been around since 1998. Their name was among the pioneers of the online gambling industry. Although the site layout may be very basic and old, the games selections are phenomenal, having over 500 games to choose from, all powered by Microgaming. Although they do not have a sportsbook, there are so many features that you should know about Jackpot City Casino. So, just keep reading to find out their promotions, banking methods, game selections, and more.
Jackpot City Casino Review Summary
- Jackpot City General Info
- Jackpot City Key Features
- Pros and Cons of playing at Jackpot City
- Jackpot City bonuses and promotions
- Banking methods and limits at Jackpot City
- Jackpot City customer support
- List of restricted countries
- Jackpot City game selection
- Jackpot City Mobile App
- Live dealer games at Jackpot City
- Jackpot City user experience
- Is betting at Jackpot City safe in 2022?
- Jackpot City frequently asked questions
- Wrap up on Jackpot City Review
Jackpot City General Info
| Website | Jackpotcitycasino.com |
| License | Lotteries & Gaming Authority in Malta |
| Operating since | 1998 |
| Game Software | Microgaming |
| Location | Malta |
| Customer support | Live chat, email |
| Banking methods | MasterCard, Visa, Visa Electron, Skrill, and more |
| Customer support Available Languages | English, Spanish, Chinese, Malti, French, Bahasa Indonesia, Italian, and more |
| US players | No |
| Number of games | Over 500 |
| Device compatibility | Android, ios, windows, mobile |
| Instant Play | yes |
| Currencies | USD, Euro, and 13 more |
| Fastest payout | 1-2 days |
| Live Dealer Games | yes |
| Available Cryptocurrencies | None |
Jackpot City Key Features
| Featured Deposit Option | Featured Bonus Options |
| VISA Electron | Up to $1,600 welcome bonus |
Pros And Cons Of Playing At Jackpot City
Although I said this site is among the pioneers of online gambling, it definitely has its shortcomings. I am not writing to convince you to play at this casino. I am writing to give you the facts and honest opinions, so you can decide wisely. For this reason, I will list the hit and misses of Jackpot City Casino that I found during my review.
| Jackpot City Pros | Jackpot City Cons |
| Huge game selection | US players are not accepted. |
| Excellent game quality | The layout is very basic and looks old. |
| Great customer support | The wagering requirement for the welcome bonus is very high. |
| Multiple languages and currencies are available. | Banking info is not complete and clearly outlined. |
| Huge progressive jackpots | Lack of promotions details and terms. |
| Over 430 slot games | The welcome bonus is only aimed at slot players |
Jackpot City Bonuses And Promotions
Although the bonus requirements at Jackpot City may be high, you still can take advantage of the multiple bonuses they have offered.
Welcome Bonus
They have not updated this bonus like their site layout! The $1,600 welcome offer works as follows:
100% Match Bonus up to a maximum of $400 on each of your first 4 deposits.
As I mentioned before, the offer requirements are strict and you should be aware of them. First, the four deposits must occur within 7 days after the first deposit is made. So, if you want to take full advantage of the offer, you should be prepared to make a lot of deposits early on. Second, the wagering requirement for the bonus is 50x, which is high compared to other sites. Let’s take a look at how each game earns bonuses for you:
- All Slots, Keno & Scratch Card games 100%
- Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
- Classic Blackjacks, All Aces Video Pokers 2%
- All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners, and Wheel of Riches 0%
So, obviously, the bonus is aimed at slot players and if you are a slots fan, you can expect to earn bonuses much faster than other players.
Loyalty Awards
Jackpot City Casino’s Loyalty Rewards program awards loyal customers who place bets consistently. If this is the case with you, you will earn a certain number of points based on the games you play and the wagers you place. When you accumulate enough points, you can redeem those points for extra cash.
VIP Program
If you are a Very Important Player (VIP), you get more bonus opportunities than the average player along with exclusive promotions that only you can partake in. Also, you have unlimited access to VIP hosts that are available to assist you 24 hours a day, 7 days a week, and 365 days a year.
Banking Methods And Limits At Jackpot City
Although the site is catered to Canadian and Australian players, they accept a variety of deposit methods. However, unfortunately, cryptocurrencies are not supported as deposit and withdrawal methods. I should mention that the availability of deposit and withdrawal options depends on your country and account. Below is a breakdown of the most available methods.
Deposit Options
| DEPOSIT METHOD | MINIMUM DEPOSIT | MAXIMUM DEPOSIT | FEES |
| Visa/Master Card | $10(or other accepted currencies) | NO MAX | NONE |
| Skrill | $10(or other accepted currencies) | NO MAX | NONE |
| EcoPayz | $10(or other accepted currencies) | NO MAX | NONE |
| Maestro | $10(or other accepted currencies) | NO MAX | NONE |
| Paysafe | $10(or other accepted currencies) | NO MAX | NONE |
| Postepay | $10(or other accepted currencies) | NO MAX | NONE |
| Visa Debit | $10(or other accepted currencies) | NO MAX | NONE |
| Visa Electron | $10(or other accepted currencies) | NO MAX | NONE |
| instaDebit | $10(or other accepted currencies) | NO MAX | NONE |
| Entropay | $10(or other accepted currencies) | NO MAX | NONE |
| Direct Bank Transfer | $10(or other accepted currencies) | NO MAX | NONE |
| ClickandBuy | $10(or other accepted currencies) | NO MAX | NONE |
| Neteller | $10(or other accepted currencies) | NO MAX | NONE |
According to my research, they do not charge you for any deposit method and the transaction is instant. However, since their banking info lacks details, I suggest checking with the support team before depositing.
Payout Options
Unfortunately, Jackpot City withdrawal options are not as extensive as their games selection! Besides, your withdrawal option depends on your country and account. So, make sure to check your account and double-check with the support team. From what I could tell, there are no fees involved in the withdrawal process.
| PAYOUT METHOD | MINIMUM WITHDRAWAL | MAXIMUM WITHDRAWAL | FEES | PROCESSING TIME |
| Visa/Mastercard
|
$10(or other accepted currencies) | NONE | NONE | 2-6 days |
| ClickandBuy
|
$10(or other accepted currencies) | NONE | NONE | 2-6 days |
| Neteller
|
$10(or other accepted currencies) | NONE | NONE | 24-48 hours |
| Skrill
|
$10(or other accepted currencies) | NONE | NONE | 24-48 hours |
| EcoPayz
|
$10(or other accepted currencies) | NONE | NONE | 24-48 hours |
| PayPal | $10(or other accepted currencies) | NONE | NONE | 24-48 hours |
Jackpot City Customer Support
There is no phone number available. However, the live chat team is very responsive and friendly. This is the best and fastest option to reach out to them and find your answers. Actually, I tried it to make sure they do not offer their services to US players and I got my answer in a few seconds as you can see in the snapshot.
- Service Hours: 24/7
- Live Chat: Yes
- Email: info@jackpotcity.com
List Of Restricted Countries
Although there are so many different languages available on the website, they do not operate in the following countries:
- Belgium
- Czech Republic
- Denmark
- Spain
- France
- United Kingdom
- Hong Kong
- Hungary
- Israel
- Iran
- Italy
- Philippines
- Portugal
- Romania
- Singapore
- Turkey
- Taiwan
- United States
- South Africa
Jackpot City Game Selection
This section is the biggest strength of Jackpot City Casino. The number of casino games and live dealer games they offer is huge. You will not run out of games to play. Below is a list of games you can find at this casino:
Blackjack: 34 different games are available and the most played are:
- MultiPlayer
- Blackjack Hi/Lo 13
- European Blackjack
- Gold Blackjack
- Multihand Spanish 21
- Blackjack Premier high streak
- Big 5 Blackjack
- Gold European
- Blackjack Gold
Poker: 23 games are available and the most played are:
- Texas Hold’em
- Three Card Poker
- Caribbean Stud
- 3 Card Poker
- Gold Series
- High Speed Poker
- Jacks or better
- Bonus poker
Roulette: 14 games are available and most played are:
- American Roulette
- Premier Roulette – Diamond Edition Multi-wheel Roulette
- Premier Roulette Wheel of Riches
- Lightning Roulette Spingo
Video Poker: 23 games are available and the most played are:
- Aces and Faces
- Jacks or better
- Double Joker Poker
- All American Poker
- Louisiana Double Poker
- Hold’em High Poker
Slot Games: over 430 games are available and the most played are:
- Mega Moolah
- Break da Bank
- Terminator 2
- Alaskan Fishing
- Tomb Raider
- Volta Carnaval
- Cash of kingdoms
Others:
- Baccarat
- Craps
- Keno
- Tournaments
Jackpot City Casino Mobile App
Luckily, they offer an exclusive mobile app for both ios and android. You can download it directly from their site. However, you do not need to download the app to use Jackpot City features because the site is mobile-friendly and you can play and bet via your mobile. Also, real money mobile gambling is protected using the same SSL data encryption technology that makes the main online casino safe and secure. So, no worries about that. The game selection is not the same as the desktop version. But it is still large on mobile and several of the big progressive jackpots that help the casino live up to its name are available to play on Android and iOS. Most slots, table games, and some mobile video poker games are also available. The graphics effortlessly adapt to any mobile screen regardless of its model.
Live Dealer Games At Jackpot City
You can easily interact with the friendly live dealers at the Jackpot City casino live dealer section, via HD video streaming. Also, you can chat with other players around the table using the live chat function. The 3D animations are well-defined and clear. The sound quality is crisp and you won’t hear any unnecessary voices. In addition, it is fully optimized for mobile play and the live mobile games are supported by all iPhone and iPad devices, as well as most Android phones and tablets. Here is what you can expect when you enter the live casino section:
| Game | Variety | No. of games | MIN Stake | MAX Stake | Software |
| Live Dealer Blackjack
|
-Party Blackjack
-Classic Blackjack
|
2
|
$25
|
$300
|
Evolution Gaming |
| Live Dealer Roulette
|
-Classic European Roulette
-Speed Roulette -Double Ball Roulette -Mini Roulette -French Roulette |
24
|
$10
|
$500
|
Evolution Gaming |
| Live Dealer Baccarat | -Baccarat Squeeze
-Punto Banco |
35
|
$1
|
$500
|
Evolution Gaming |
| Live Dealer Poker
|
-Live Caribbean Stud
-Live Texas Hold’em -Live Three Card Poker
|
3
|
$1
|
$1,000
|
Evolution Gaming |
Jackpot City User Experience
I am not a fan of their UI. Because it is too simple, too basic, and lacks enough information. They really need to work on this. Although the layout is clear. But the sections are not easy to find and navigate. When you navigate to a section, you face huge empty parts on the page and you will not find the complete information you are looking for. For example, you will not find any detail on the banking page. Most of their competitors like Betonline, provide all the details you need regarding banking. The lack of information is a big negative for an online casino.
- Betting Interface: Basic
- Mobile Betting: Yes
- Betting exclusive App: Yes
Is betting At Jackpot City Safe In 2022?
Although the casino could not win my heart, it is definitely legit and trusted. You can play and win real money at Jackpot City Casino. However, US players have better options like Betonline, Superslots, and so on.
Jackpot City Frequently Asked Questions
Why The Jackpot City Casino App Is Not Visible In My App Store?
Native apps for iOS and Android are subject to review and approval by the operating systems. For this reason, both Apple and Google have restricted access to gambling apps in countries where online gambling is illegal. So, depending on where you live, the app may not be available for download.
Is It Legit To Play On Jackpot City Casino Mobile App?
It is completely legitimate to play on JackpotCity’s online casino app. It is fully licensed by Malta Gaming Authority. Besides, the games on the casino app have been audited for finance, safety, and transparency by eCOGRA.
Does Jackpot City Have Age Limit?
Yes. If you want to play at Jackpot City, you must be over 18 years old.
Can I Play At Jackpot City Casino For Free?
Yes. The free version of their games is available. So, you can play for free and then play for real money with more confidence.
Wrap Up On Jackpot City Review
I hope you found this Jackpot City Casino review beneficial for you. Our goal at PlayNowPros is to give you the information you need to decide whether or not to sign up at this site. In my opinion, Jackpot City has a lot to work on and improve. They should work on their site UI, provide detailed information about banking and promotions, and add cryptocurrencies to their banking methods. Long story short, they should modernize their site and services if they really want to compete with other big brands like Betonline. However, the site has been around for more than a decade and this means it really has a lot to offer. Otherwise, people would not stick around.
